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pay for "available by phone" vs on call for hourly non exempt employee New York

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  • pay for "available by phone" vs on call for hourly non exempt employee New York

    Hello group - i am posting this for another department manager. She runs an interpreting department, and she would like to have the opportunity to have a health care provider call in after hours and to request services if needed - she doesn't think this will happen often. The person who coordinates services is an hourly employee. Coordination of services would include answering the call (but would this imply she is "on call?" ) and then calling to coordinate the services. This process could take anywhere from 15 minutes to one hour.

    I know when i worked in hotels, we used to have to pay employees a 2 hour minimum if we requested they come in out of their regularly scheduled time to attend this a similar circumstance?

    How would she pay this person if the person were just coordinating services (say , her regular work day is 9-5, and a call comes in at 8 pm and takes 1 hour to take care of?

    and does this mean she is "on call" .

    Please advise. thanks
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