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Service industry question North Carolina

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  • Service industry question North Carolina

    My employer has recently started requiring servers to maintain a 17.2% tip average on credit card tips. If you do not maintian this average then they reduce the number of tables you get by 40%,effectively reducing your income by 40%.Now the word is that they plan on firing people that dont maintain the average.I have been serving for over 10 years now. You learn to take the good with the bad....some people know how to tip and some dont. It doesnt seem right for them to be able to do this when we dont truely have control over what we get tipped. The problem is compounded by customers that think they are doing us a favor by leaving half their tip on the credit card and half in cash.Just need to know if this is legal.

  • #2
    Your employer is judging your performance by the tips you receive. I cannot think of anything illegal about it. This seems like a poor way to judge performance, but it is ultimately their choice. Any idea where they came up with that number???
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    • #3
      Not sure where they came up with that number. I understand the need to judge performance but the system they use is wildly inaccurate.It shouldnt be possible to do your job exactly as you are supposed to and get fired because certain people tipped on a credit card and certain people tipped cash.

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      • #4
        Although this is legal (because there is no law that prohibits it), more and more customers are leaving tips in cash even when they put the food and beverage tab on a credit card, because of the numbers of establishments who deduct the CC processing fee from credit card tips. Customers want the servers to get the full tip amount they leave, not reduced by the CC fee.

        Bottom line is, this is a terrible way to judge the performance of waitstaff.
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        • #5
          Agree not illegal but certainly not a great way to judge performance.
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