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  • Dealing with nuisance phone calls

    In the past you could report nuisance calls to the phone company and they
    would block the caller. Today they no longer offer that service and instead
    refer everyone to a national "Do not call list." The law, however, now
    exempts bill collectors and they can use automated dialers to call and leave
    recorded messages.

    Such callers often ignore requests to stop calling even after being informed
    they have the wrong number. Consequently use of the following solution
    may be necessary:

    No one has phone service for free. Even though the phone system is a public
    utility a subscriber must rent or least a "private" subscriber line in order
    to have phone service. The service you are renting or leasing involves
    incoming and outgoing calls. In many places renters or leasers of "private"
    subscriber lines charge a fee for use of the line for outgoing calls. Some
    places also charge for incoming calls and for use of any associated
    equipment such as a fax machine of a computer. The logic for doing this is
    that the renter or leaser is being deprived of the opportunity to use the
    line (or bandwidth in the case of a cell phone) for either outgoing or for
    incoming calls. A hotel may charge for instance not only for outgoing and
    incoming calls but for the use of any associated equipment.

    Whenever anyone calls me I let my computer handle answering the call. The
    message I have setup is that if the purpose of the call is to solicit
    payment then there will be a charge for making the call and tying up the
    line for whatever time it takes to leave a message and there will be a
    charge for leaving the message on the computer as well as a charge for
    storage of the message until it is retrieved and that the caller may avoid
    such fees by not leaving a message or by limiting the length of the call and
    the length of the message and by stating how long they agree for the message
    to be stored subject to a minimum storage fee and the default fee for
    calling, recording and storing.

    Since SITEL is usually the parent of such companies in Canada and the US I
    have also faxed and mailed such notices to them and informed them that any
    future calls will constitute their agreement to pay for all prior call at
    triple the rate in addition to a sizable inconvenience fee for have
    necessitated the issuance of such notice.






  • #2
    Dealing with nuisance phone calls

    Dave,

    Your decision to bill folks who call you does not place any obligation on
    these folks to pay the bill, does it? It certainly does not sound as if you
    have made a contract via your answering machine or your faxes. If you think
    of a contract as an offer and an acceptance then there is no clear
    acceptance of your kind offer. Continued calling to your phone is not an
    acceptance of your terms.
    While I'm not sure about this I think that the phone company still tries
    to assist customers who are troubled by "heavy breathing" nuisance phone
    calls. But that's not what you have. You have a company with which you have
    done business trying to speak about a business problem.
    You may be able to request that they handle this problem through the mail
    rather than by telephone. This request may activate penalties for further
    phone calls but these penalties will be defined by law.

    Good luck,
    Dave M.


    Comment


    • #3
      Dealing with nuisance phone calls

      Dave wrote:
      In the past you could report nuisance calls to the phone company and they would block the caller. Today they no longer offer that service and instead refer everyone to a national "Do not call list." The law, however, now exempts bill collectors and they can use automated dialers to call and leave recorded messages.
      Verizon offers per-number blocking. You input the area code and phone
      number and calls from that number are rejected.


      Comment


      • #4
        Dealing with nuisance phone calls


        "Travis Jordan" <[email protected]> wrote in message
        news:[email protected] ...
        Dave wrote:
        In the past you could report nuisance calls to the phone company and they would block the caller. Today they no longer offer that service and instead refer everyone to a national "Do not call list." The law, however, now exempts bill collectors and they can use automated dialers to call and leave recorded messages.
        Verizon offers per-number blocking. You input the area code and phone number and calls from that number are rejected.\
        Bill collection companies numbers are blocked due to pivacy laws.



        Comment


        • #5
          Dealing with nuisance phone calls

          GeekBoy wrote:
          Bill collection companies numbers are blocked due to pivacy laws.
          That makes it even easier. In Verizon territory you can use Call
          Intercept. to block incoming calls that do not present a valid telephone
          number, which typically appear as "anonymous," "private," "out of area"
          or "unavailable" on Caller ID units.


          Comment


          • #6
            Dealing with nuisance phone calls

            On Sun, 30 Apr 2006 13:22:49 -0400, "Dave" <[email protected]>
            wrote:

            Whenever anyone calls me I let my computer handle answering the call. Themessage I have setup is that if the purpose of the call is to solicitpayment then there will be a charge for making the call and tying up theline for whatever time it takes to leave a message and there will be acharge for leaving the message on the computer as well as a charge forstorage of the message until it is retrieved and that the caller may avoidsuch fees by not leaving a message or by limiting the length of the call andthe length of the message and by stating how long they agree for the messageto be stored subject to a minimum storage fee and the default fee forcalling, recording and storing.
            I tell unwanted callers I will put a powerful voodoo curse on them if
            they try to call again. Sometimes I actually do it. It might weed out
            the ignorant and superstitous ones at least.

            Comment


            • #7
              Dealing with nuisance phone calls

              > Your decision to bill folks who call you does not place any obligation
              on
              these folks to pay the bill, does it? It certainly does not sound as if
              you
              have made a contract via your answering machine or your faxes. If you
              think
              of a contract as an offer and an acceptance then there is no clear acceptance of your kind offer. Continued calling to your phone is not an acceptance of your terms. While I'm not sure about this I think that the phone company still
              tries
              to assist customers who are troubled by "heavy breathing" nuisance phone calls. But that's not what you have. You have a company with which you
              have
              done business trying to speak about a business problem. You may be able to request that they handle this problem through the
              mail
              rather than by telephone. This request may activate penalties for further phone calls but these penalties will be defined by law. Good luck, Dave M.
              Actually continued calling if so stated in your certified mail or faxes
              constitutes their acceptance of your terms then if they call again they have
              accepted your terms. Notice is the key just like with a trespass warning
              only a little easier since certified mail or a fax replaces the need for an
              officer to be present when you tell someone to stay off of your property.

              If you are not indebted to them then they will generally stop as soon as
              they verify that there records are in error and that you are not indebted to
              them. The real advantage comes when you are actually indebted to them. Once
              you give them notice that they will be charged for using your line and
              equipment to fulfill their business goals and purposes then they know they
              will either have to stop calling or start deducting what they owe you under
              the terms you have stated for using your phone line and equipment from what
              you owe them for whatever.

              In most cases they pick the former but if you are lucky and they just happen
              to be stupid enough to keep calling then you will end up not owing them
              anything at all. Just be sure to keep accurate records and to use a fax or
              certified mail.


              Comment

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