The restocking fee is for the refund.

You made a contract with the company. They had a defective performance.
You notified them, and they attempted to correct it. Then you turn around
and cancel the contract by asking for a refund. The restocking fee is a
liquidated damage that is in virtually every sales agreement I've seen for
mail-order computer parts.

In case of delivery of defective goods, you have to give the seller a
chance to correct the defect he is willing to do so. The slight delay
caused by their misorganization fiasco appears trivial.

I purchased some equipment from a company on the internet. One of the parts
I recieved was bad. I called and they would not cross ship. I shipped the
item back 2nd day air. It arrived and two days later nothing. I called them
and they said they never recieved the item. After much deliberation they
finally said they found the item in question. Then they said it would be two
more days for replacement. Then I asked for a refund. They said I would have
to pay a restocking fee.

How can they charge a restocking fee for the return of a defective part?

Should I contact the BBB?

Thanks

PPH,

I had a similar experience with www.newegg.com. They sent the wrong
part. When I called, they suggested it would be quicker if I just re-ordered.
Then I returned the original part, along with a receipt for the mailing cost.
I sent it at a rate where they had to sign for it. Within a week, they had
credited my credit card for the part and the return shipping. This satisfied
me completely.

Scott

PPH wrote:
I purchased some equipment from a company on the internet. One of the parts I recieved was bad. I called and they would not cross ship. I shipped the item back 2nd day air. It arrived and two days later nothing. I called them and they said they never recieved the item. After much deliberation they finally said they found the item in question. Then they said it would be two more days for replacement. Then I asked for a refund. They said I would have to pay a restocking fee. How can they charge a restocking fee for the return of a defective part? Should I contact the BBB? Thanks

"Scott" <golden@uslink.net> wrote in message
news:3FB2F348.F99638D9@uslink.net... PPH, I had a similar experience with www.newegg.com. They sent the wrong part. When I called, they suggested it would be quicker if I just
re-ordered. Then I returned the original part, along with a receipt for the mailing
cost. I sent it at a rate where they had to sign for it. Within a week, they
had credited my credit card for the part and the return shipping. This
satisfied me completely. Scott
Yes, thats why NewEgg is among one of the highest rated companies to deal
with.
I too had a defective product I'd bought there & had to return it. Return
was easy, no troubles (unless you count the lazy FedEx driver wanting to
take an extended lunch & for 2 days claimed he attempted delivery but really
he didn't & he also didnt leave an attempted delivery notice either).
PPH wrote: I purchased some equipment from a company on the internet. One of the
parts I recieved was bad. I called and they would not cross ship. I shipped
the item back 2nd day air. It arrived and two days later nothing. I called
them and they said they never recieved the item. After much deliberation they finally said they found the item in question. Then they said it would be
two more days for replacement. Then I asked for a refund. They said I would
have to pay a restocking fee. How can they charge a restocking fee for the return of a defective part? Should I contact the BBB? Thanks

On Wed, 12 Nov 2003 20:58:16 -0600, Scott <golden@uslink.net>
PPH,I had a similar experience with www.newegg.com. They sent the wrongpart. When I called, they suggested it would be quicker if I just re-ordered.Then I returned the original part, along with a receipt for the mailing cost.I sent it at a rate where they had to sign for it. Within a week, they hadcredited my credit card for the part and the return shipping. This satisfiedme completely.

And they didn't charge you with a restocking fee?

Then it wasn't all that "similar", was it?
ScottPPH wrote: I purchased some equipment from a company on the internet. One of the parts I recieved was bad. I called and they would not cross ship. I shipped the item back 2nd day air. It arrived and two days later nothing. I called them and they said they never recieved the item. After much deliberation they finally said they found the item in question. Then they said it would be two more days for replacement. Then I asked for a refund. They said I would have to pay a restocking fee. How can they charge a restocking fee for the return of a defective part? Should I contact the BBB? Thanks

On Wed, 12 Nov 2003 15:20:50 -0600, "PPH" <nospam@nospam.com>
I purchased some equipment from a company on the internet. One of the partsI recieved was bad. I called and they would not cross ship. I shipped theitem back 2nd day air. It arrived and two days later nothing. I called themand they said they never recieved the item. After much deliberation theyfinally said they found the item in question. Then they said it would be twomore days for replacement. Then I asked for a refund. They said I would haveto pay a restocking fee.How can they charge a restocking fee for the return of a defective part?Should I contact the BBB?

Sure, why not - it'll be about as effective as asking about it here.
Thanks