dsan20
10-17-2006, 08:09 PM
I work for a dentist in Texas. We use a dental lab for dentures, partials, crowns, etc. Actually we have three or four labs we use. All have different means of picking up & delivering cases to us. We are a small practice & there are not that many cases to keep up with. We are closed on Mondays (most labs open Mon closed Fridays). So this leaves two days a week that we do not have communication with our labs. Some cases are left next door to our suite at a office that is open so the lab can pick up cases. Anyhow, recently a case is missing, someones partial denture. The lab says they never received it. We do not have a tracking system in place for these cases yet, but are now working on it.We can't prove the lab picked up the case. But in the meantime, our boss said that he won't seek financial restitution from us "this time", but if it happens again, he will. So in other words he is going to make us pay for that persons denture? ($1226?). Can he do this? We have no written policy regarding this, we have signed nothing, we don't even have a tracking system, and this lab has lost one other case 3 years ago for which the lab paid for replacement. This is twice for this same lab, never has happened with our other labs. We only have three employees, 1 is the hygienst (so he left her out of the circle, not guilty by job description), the other is myself & his other assistant. His wife helps out up front, and she never takes responsibility for anything, even though she helps with everything. I have worked there for 10 years & have never been threatened like this before, or accussed of losing something. I feel if I speak up I will be let go. What can I do? But I am not about to pay for something that I know was left for the lab to get, and don't know where it went from there. Any advice on what I can say to my boss? I do understand his frustration, and we wouldn't gain a thing by letting something happen to this case, we are just as upset as he is, but I feel completely ran over for something out of my control.